Are spectators welcome?
Yes and there is food and drink is available from our onsite café.
Can I visit the water park and pay on arrival?
Yes, we have a check in area at the water park where customers can pay on arrival with cash. Please note if we are fully booked we can’t except bookings on arrival. Please call to check the water park is open. We therefore strongly advise you book online or call customer services on 02886748881, who would need to take full payment over the phone to guarantee the booking.
Can I cancel my booking?
Bookings are non-refundable. However, if you give us at least 48 hours’ advance notice we could transfer the booking to another available date. Under special circumstances activity payments may be credited in the form of Gift Vouchers provided more than 48 hours’ advance notice is given.
Participant numbers can be decreased at least 48 hours before activity. Within 48 hours £10 per person will be charged. (This excludes all events)
If we require to cancel due to inappropriate weather conditions, we will reschedule bookings to an alternative date or offer a Gift Voucher to the value of original booking valid for 6 months. Please note that refunds are not available.
Are there any changing rooms?
Yes, we have changing rooms on site, with shower and toilet facilities. These are basic with no electric point for hairdryers etc.
Is there a car park?
Yes, parking is onsite.
Where can I store my possessions?
We have lockers for your possessions. Possessions are left in lockers entirely at your own risk.
Can you go on the water park for longer than an hour?
Yes, you can, you just need to add an hour onto your booking, and make us aware on arrival you have more than 1 hour booked. Please note it is quite tiring and normally 1 hour is enough for the average person.
Are there fish in the water?
Yes, there are fish in the water.
What happens if i am late or stuck in traffic?
Unfortunately, we cannot get you onto the park if you miss your session. We will try our best to help you, but we cannot be held responsible for traffic. If you are late do not expect a refund. Leave plenty of time for your journey.
Can I leave before the hour is up?
Yes, you can leave before the hour is up, however you cannot return to the water park once you have left.
What happens if there is a storm?
If we have a storm over head, then we will pause and resume once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions if this does occur.
What happens if its raining?
You still take part in the rain. (you’re going to get wet anyway) It is good fun in the rain. We have wetsuits available to hire for those wishing to hire on arrival.
Can I wear clothing?
The only clothing you are allowed to wear is tight clothing, for example leggings, shorts, tight fitting t-shirts or vest tops etc. Unfortunately, we cannot accept anybody wearing loose clothing.
Do you offer any discounts for group bookings?
Prices are on a per person basis. However, if you have a group of 20+ please contact the office. For corporate and youth group organisations please email firstname.lastname@example.org
Is the water park fun for adults as well as children?
Yes, the water park is fun and challenging to both adults and children, there are parts of the park that the adults will struggle with, and other parts the children will struggle with, but it is great fun for everyone. Kids must be aged 8+ and over 110cm in height.
Is the water park suitable for toddlers?
No. For health & safety reasons and for the enjoyment of other customers on the water park, children under the age of 8 cannot get into the water or play on the inflatables. We do plan to install some facilities for aged 5+ in the future.
Do adults have to go with children?
We do strongly recommend under 11’s to have a responsible adult on with them. Ideally a 1:3 ratio. We do recommend that adults accompany any children under the age of 16, however it isn't a rule.
Can I dress up?
Unfortunately, you cannot wear any loose clothing on the waterpark, therefore we do not allow any fancy dress of any sort on the park.
Can I wear swimming goggles?
Yes, you can wear swimming goggles.
Can I bring my own food and drink?
Yes, but we also have food available onsite.
Is there food and drink available on site?
Food and drink is available from our onsite café.
Do I have to be physically fit to take part?
You do have to be able to pull yourself up out of the water, and it can be very tiring. You don’t have to be very fit to take part; however, it is a very active sport.
Can I wear my spectacles?
It is strongly advised not to wear your spectacles on the water park, prescription goggles are a good alternative.
Can I take a waterproof camera onto the water park?
Yes, you can, however they must be secured by a chest harness – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.
Do I need to remove all jewellery?
Yes, all jewellery must be removed before you enter the park, including all removable earrings. If you have recently had any piercings we can provide tape to cover them.
Can I participate if I am pregnant?
We strongly advise not to participate if you are pregnant.
Do I have to wear a wetsuit?
Yes it is compulsory to wear a wetsuit, if you have your own wetsuit you are welcome to bring it along, otherwise we have them available to hire on arrival.
How long prior to the session do I need to arrive?
We recommend arriving 30 minutes before your session to ensure you are changed and ready for your activity. Briefing starts 10 minutes before you ‘jump in’
Can I wear shoes?
We do advise wearing wetsuit boots, or wetsuit socks. No trainers, or hard soled shoes are allowed. Otherwise barefoot is ok.
Do I have to be able to swim?
Yes, you must be able to swim 50m with a buoyancy aid on, and be confident in the water. It is very likely for you to go under water. You also have to swim to the water park to gain access.
You may not use the aqua park if you are pregnant, have a heart condition or have a pre-existing injury particularly joints or dislocations.
Splash Fast Facts
- Sessions are 1 hour long and include a safety briefing
- Briefing will begin 10 minutes before you ‘jump in’
- Families, adults, and children welcome
- Age 8+ and over 110cms in height
- Swimmers only
- Cameras fitted by chest harness are permitted
- Exclusive hire available
- Dogs on leads welcome but no dog walking facilities
- Bookings MUST BE made online in advance.
Times may be liable to change due to adverse weather and/or light conditions. The only time your session maybe altered is under thunder and lightning.