FAQs

Dogs are welcome at Splash. They must be kept under control by owners at all times. If owners are entering the water, dogs should be kept on leads. Dogs are welcome to enjoy the water too, entering from the inland beach area. It is the owners responsibility to clean up all waste after the dogs.

Yes, spectators are welcome and can watch on from the picnic tables by the side of the lake. Once the Splash Main Hub facility is completed, they will be able to view from the raised balcony.

Yes, we have a check in area at the water park where customers can pay on arrival with cash. Please note if we are fully booked we can’t accept bookings on arrival. Please call to check the water park is open. We therefore strongly advise you book online or call customer services on 02886748881, who would need to take full payment over the phone to guarantee the booking.

Bookings are non-refundable. However, if you give us at least 48 hours’ advance notice we could transfer the booking to another available date. Under special circumstances activity payments may be credited in the form of Gift Vouchers provided more than 48 hours’ advance notice is given. Participant numbers can be decreased at least 48 hours before activity. Within 48 hours £10 per person will be charged. (This excludes all events) If we require to cancel due to inappropriate weather conditions, we will reschedule bookings to an alternative date or offer a Gift Voucher to the value of original booking valid for 6 months. Please note that refunds are not available.

Yes, we have changing rooms on site. We have individual changing cubicles.

Yes, parking is onsite.

Possessions must be stored in your vehicle or bags. We do not currently have lockers on site. Our staff will be able to look after anything valuable, if you ask nicely!

Yes, you can, you just need to add an hour onto your booking, and make us aware on arrival you have more than 1 hour booked. Please note it is quite tiring and normally 1 hour is enough for the average person.

Yes, there are fish in the water.

Unfortunately, we cannot guarantee that you will get onto the park if you miss your session. We will however, try our best to help you get onto another session, but we cannot be held responsible for traffic. There are no refunds given if you miss your session. Leave plenty of time for your journey.

Yes, you can leave before the hour is up, however you cannot return to the water park once you have left.

If we have a storm over head, then we will pause and resume once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions if this does occur.

You still take part in the rain. (you’re going to get wet anyway) It is good fun in the rain. We have wetsuits available for those wishing to get one on arrival.

The only clothing you are allowed to wear is tight clothing, for example leggings, shorts, tight fitting t-shirts or vest tops etc. Unfortunately, we cannot accept anybody wearing loose clothing.

Prices are on a per person basis. However, if you have a group of 20+ please contact the office. For corporate and youth group organisations please email info@splashni.com

Yes, the water park is fun and challenging to both adults and children. There are parts of the park that the adults may struggle with, and other parts the children may struggle with, but it is great fun for everyone. Kids must be aged 6+ and over 110cm in height.

No. For health & safety reasons and for the enjoyment of other customers on the water park, children under the age of 6 cannot get into the water or play on the inflatables.

All participants under 12’s will be required to have a responsible adult on with them, with a 1:3 ratio. We do recommend that adults accompany any children under the age of 16, however it isn't a rule.

Unfortunately, you cannot wear any loose clothing on the waterpark, therefore we do not allow any fancy dress of any sort on the park.

Yes, you can wear swimming goggles.

Yes, we don't mind you bringing your own food and drinks. However, we do have an onsite restaurant, Top Deck, on the top floor of the main pavilion building, which serves artisan pizzas, burgers, hotdogs, fried chicken, dirty fries and sides. It is open anytime the AquaPark is open. We also have a small lakeside snack hut, The Sipway, where you can get Tea, Coffee, Cold Drinks, Snacks and Confectionery.

Absolutely, we have an onsite restaurant, Top Deck, on the top floor of the main pavilion building, which serves artisan pizzas, burgers, hotdogs, fried chicken, dirty fries and sides. It is open anytime the AquaPark is open. We also have a small lakeside snack hut, The Sipway, where you can get Tea, Coffee, Cold Drinks, Snacks and Confectionery.

You do have to be able to pull yourself up out of the water, and it can be very tiring. You don’t have to be very fit to take part; however, it is a challenging activity and a reasonable level of fitness will enable the maximum enjoyment.

It is strongly advised not to wear your spectacles on the water park, prescription goggles are a good alternative.

We will permit chest harness cameras to be worn on the water park. Please let the lifeguards know you are doing this during your safety brief.

Yes, all jewellery must be removed before you enter the park, including all removable earrings. If you have recently had any piercings we can provide tape to cover them.

You should not use the aqua park if you are pregnant.

Yes it is compulsory to wear a wetsuit, if you have your own wetsuit you are welcome to bring it along, otherwise we can supply them onsite (included in cost of booking).

We recommend arriving 30 minutes before your session to ensure you are changed and ready for your activity. Briefing starts 10 minutes before you ‘jump in’

No, you cannot wear wetsuit boots, shoes or trainers on the water park as they may damage the park. You can wear cotton socks, aqua socks or wetsuit socks.

Yes, you must be able to swim 25m with a buoyancy aid on, and be confident in the water. It is very likely for you to go under water. You also have to swim to the water park to gain access.

You may not use the aqua park if you are pregnant, have a heart condition or have a pre-existing injury particularly joints or dislocations.

• Sessions are 1 hour long and include a safety briefing
• Briefing will begin 10 minutes before you ‘jump in’
• Families, adults, and children welcome
• Age 6+ and over 110cms in height
• Swimmers only
• Cameras fitted by chest harness are permitted
• Exclusive hire available
• Dogs on leads welcome but no dog walking facilities
• Bookings MUST BE made online in advance.

Please Note: Times may be liable to change due to adverse weather and/or light conditions. The only time your session maybe altered is under thunder and lightning.